Privacy for Slyde Flex

Updated 14 September 2026. This policy covers the Slyde Flex app (dk.slyde.flex), published by Slyde ApS, and the associated Flex platform. Contact: bkh@slyde.dk. Dansk.

Purpose and responsibilities

Slyde Flex is a work tool for drivers providing contracted passenger transport. Data supports login, dispatch, journey communications, vehicle location and documentation of journeys performed under the transport agreement. Slyde ApS provides the app and Flex platform. Your transport operator/employer manages your access and transport work. Contact your operator or Slyde ApS to identify responsibility for a particular use of your data.

Data handled by the app

• Driver username, company and vehicle identifiers, and login credentials support access to the system.
• The app generates an installation identifier to connect it to the appropriate communication channel. This is not your phone’s hardware identifier.
• Location, speed, direction and altitude are transmitted to the platform during an active driving session/login. Precise or approximate location is used according to the phone’s permissions.
• Journey orders, status updates, acknowledgements and messages support planning, completing and documenting transport. Journey information may include passenger names, addresses, telephone numbers and information needed to provide transport.
• Technical connection and operational information supports running and troubleshooting the service.

Background location

Slyde Flex collects and sends location during an active login, including when the app is not visible or the screen is off, so dispatch can follow the vehicle during the shift. It normally attempts an update every 15 seconds. Phone permissions, GPS and connectivity can affect this interval. Log out to end the app’s location reporting. Location permissions can be changed in your phone settings; this can prevent the app from performing its work functions.

Recipients and other apps

Data is processed in Slyde’s Flex platform and made available to the relevant transport operator, FlexDanmark and the transport authority dispatching or commissioning the journeys, to the extent it forms part of the transport task. Choosing navigation opens an external map/navigation app with the journey’s destination coordinates. That service’s own privacy policy applies to its processing.

The app contains no advertisements or marketing analytics. Automatic Sentry error reporting is disabled in Android version 2.4.0 (53).

Retention

Data retained as journey documentation under the transport agreement is kept for the calendar year to which it relates and the following five calendar years. Documentation for 2026 is therefore retained through 31 December 2031. This retention period supports documenting and following up on contracted journeys.

A request to close access or delete data does not erase journey documentation while it continues to be retained for this purpose. Uninstalling the app does not delete data already submitted to the platform.

Access, questions and requests

The app has no self-service account creation. Contact your transport operator/employer about access, corrections or closing your access. You can also contact bkh@slyde.dk about data, retention and data-related requests. Do not send passwords or passenger information in your first message. We will assess your request and explain which data it concerns, including which journey records continue to be retained and why. See also account access and data retention.